Please read our FAQ for information regarding pillow sizing and other product questions.
FOR DELIVERY INFORMATION PLEASE SEE FAQ
Many of our products are made with vintage items or are vintage themselves so please read descriptions and review photos carefully.
Where does my order ship from?
Your order is shipping from the store located in Fonthill, Ontario, Canada. We aim to have all packages out our door within 1-3 business days.
How long will it take to receive my order?
Your order will be shipped using Canada Post or courier [Canpar, UPS, etc] however, depending on your distance from us or if border crossing is involved orders will take between 3 and 10 business days to arrive. (Saturday and Sunday are not business days for mail in Canada)
Please note Covid- 19 has affected these times and they are out of our control.
How is shipping calculated?
Shipping rates are as follows:
- In Canada: All orders over $150 before tax ship FREE***. For orders less than $150 (CAD) before tax, it will be a flat rate of $14.00.
- In USA: Flat rate of 25.00 on all orders to USA.
- We do not ship to PO boxes.
*** Some exclusions apply (i.e. large/ heavy items) These items have notation in their listings. If one of these items is included in your order please note, we may be contacting you regarding shipping fees.***
Where do you ship to?
We are currently shipping to Canada and the United States.
What is included in shipping?
Your shipping fee includes the packaging and shipping to your door. Please note if you are not located in Canada, there may be customs, duties and brokerage fees applied to your order via your country’s customs border services that are the responsibility of the buyer and have no relationship to Oliver and Rust.
Can I order online and pickup in store?
Yes of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Please choose In Store Pickup at checkout.
Please allow 48 hours for us to pull your order or indicate the date you wish to pickup and we will do our best to accomadate.
We know shopping online sometimes can be difficult and hope you love your purchase. We have limits on what can be returned and how so please read and ask questions prior to your purchase to avoid disappointments.
Can I return my item?
Plants, seasonal items, sale items higher than 25% off, planted arrangements are final sale.
Please look carefully at photos and descriptions to avoid any disappointment with regards to size or condition. However if for some reason you are not satisified with your purchase we are happy to accept the return of any item in the exact condition in which it was received. Please contact us within 10 days to receive return address information. After 10 days a 15% restocking fee will be applied for returns. The buyer remains responsible for the costs to return any item. Please package the item in the manner it was sent to you. Damages in transit of return items are the customers responsibility and result in loss of credit.
We do not accept return of any large items including sofas, arm chairs, coffee tables, console tables etc. Please triple check your measurements.
DO NOT MAIL RETURN ANY PACKAGES TO OLIVER AND RUST STORE WITHOUT INSTRUCTION.
How will my return be processed?
Your return will be processed in the form of a gift card [store credit] This credit never expires and will be available to use at your discretion. The store credit will be the cost of the item minus any shipping costs.
PLEASE EMAIL [email protected] to receive instructions prior to shipping anything back to us.
**please know that Oliver and Rust is trying to do its part in reducing the amount of new cardboard and packaging that goes out into the world. Your order may arrive in a box that is not brand new and branded where possible but, reused from our own packaging to ease the burden on mother nature**