Please read our FAQ for information regarding pillow sizing and other product questions.

Many of our products are made with vintage items or are vintage themselves so please kindly read descriptions and review photos carefully.

 

SHIPPING 

Where does my order ship from?

Your order is shipping from the store located in Fonthill, Ontario, Canada.

 How long will it take to receive my order?

Your order will be shipped using Canada Post or in larger cases UPS however, depening on your distance from us or if border crossing is involved orders will take between 3 and 10 business days.

{Saturday and Sunday are not business days for mail in Canada}

How is shipping calculated?

Shipping costs are an unfortunate part of ordering online when not from a giant conglomerate, however we have done our best to get costs as close as possible to actual rates. Item costs are not inflated in order to show you lower shipping costs. Some items require extra packaging and larger boxes to ensure your item makes it to you safely. We continually adjust rates and are looking for the most economical way to get your items to you safely. Many items ship free when you purchase another item such as pillow covers because of their light weight and size.

 Where do you ship to?

We are currently shipping to Canada and the United States.

 What is included in shipping?

Your shipping fee includes the packaging and shipping to your door. Please note if you are not located in Canada, there may be customs, duties and brokerage applied to your order via your country’s customs border services that are the responsibility of the buyer and have no relationship to Oliver and Rust.

Can I order online and pickup in store?

Yes of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Just enter code

INSTOREPICKUP to remove the shipping and achieve a small discount. Please allow 48 hours for us to pull your order or indicate the date you wish to pickup and we will do our best to accomadate.

 RETURNS

 Can I return my item?

Please look carefully at photos and descriptions to avoid any disappointment with regards to size or condition. However if for some reason you are not satisified with your purchase we are happy to accept the return of any item in the exact condition in which it was received. Please contact us within 7 days to receive return address information. The buyer remains responsible for the costs to return any item.

 How will my return be processed?

Your return will be processed in the form of a gift card [store credit] This credit never expires and will be available to use at your discretion. 

 

PLEASE EMAIL oliverandrust@live.com to receive instructions prior to shipping anything back to us.

 

 

**please know that oliver and rust is trying to do its part in reducing the amount of new cardboard and packaging that goes out into the world. Your order may arrive in a box that is not brand new and branded where possible but, reused from our own packaging to ease the burden on mother nature**